Desktop Administrator

We are an established Managed IT Services provider based in the South Bay, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionate Desktop Administrator who thrives in a fast pace start-up mode. You will be expected to challenge and to be challenged. You must have genuine passion, drive and care for the environment. This is an exciting full-time opportunity with a potential career growth.Our client is currently seeking a Desktop Administrator to join their team in Bay area.

The Desktop Administrator position within the IT Operations team will be on the front lines of IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for global IT infrastructure and provide support towards growth initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Job Summary:

Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware.

Responsibilities:

• 50% Engineers, tests, deploys and manages corporate image for Windows, Apple and Linux
• 10% Administration of Printer and File shares
• 20% Administration of End of point management systems.
• 10% Tests and validates new hardware
• 10% performs other duties as necessary

Requirements – Education:

• Requires a bachelor’s degree in computer science or equivalent training/education

Knowledge and Experience:

• Requires 8+ years’ experience in desktop support
• Knowledge of Windows environment and computer hardware and software at an advanced or expert level
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, Exchange 2010\2013, and Windows server environments
• Experienced in supporting PDA’s via Mobile Device Management ( Droid, iPhone and iPad).
• Experienced in supporting senior level executives
• Experienced in Altiris, Microsoft SCCM and Casper Suite (Imaging, packaging, scripting)

Licenses and Certifications:

• Microsoft Certified Professional
• HDI PreferredM
• ITIL Foundation

Skills and Abilities:

• Excellent customer service skills.
• Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates
• Strong attention to details with excellent follow up.
• Ability to work independently or with minimal supervision
• Ability to maintain confidentiality
• Ability to exercise independent judgment consistent with department guidelines\standards
• Ability to organize and prioritize workflow and to meet established timeframes
• Ability to maintain updated knowledge of procedures, products and activities of assigned area
• Ability to adhere/respond to established time frames and schedules
• Ability to operate a personal computer and related software
• Ability to work overtime, weekend and after hours along with an on call rotation.

Problem Solving and Decision Making:

• Work is performed under general direction; participates in determining objectives of assignment; work is reviewed for adequacy in meeting objectives

Physical Requirements:

• Ability to hear and speak to employees and outside business associates on the phone and in person
• Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
• Ability to lift and push/pull up to 25 lbs
• Requires moderate right and left hand coordination for the use of the personal computer

Travel Requirements:

• Occasional travel to and from offices both domestically and internationally may be required

If you are interested or know of anyone who might be a good fit, please forward resume to jobs@cmitswsv.com.

We are an established Managed IT Services provider based in the South Bay, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionate NOC Analyst who thrives in a fast pace start-up mode. You will be expected to challenge and to be challenged. You must have genuine passion, drive and care for the environment. This is an exciting full-time opportunity with a potential career growth.Our client is currently seeking NOC Analyst to join their team in the Bay area.

The position within the IT Operations team will be on the front lines of IT systems support for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues and assist with the day-to-day operations for global IT infrastructure and provide support towards growth initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Job Summary:

• Provide network and server monitoring support using various available tools and ensure there is availability of critical systems by following outlined process.
• Provide ongoing support to internal teams by monitoring and providing data.

Responsibilities:

• 60% Supports by monitoring and escalating appropriate alerts and drive incidents towards resolution.
• 15% configuring various alert metrics and support by analyzing various available data that will help in resolution
• 15% initiate and manage escalation bridges and drive issue towards resolution including follow-up & documentation
• 10% Providing availability reporting and various other reporting functionalities

Requirements – Education:

• Requires a bachelor’s degree in computer science or equivalent training/education

Knowledge and Experience:

• Requires 4+ years of experience in large infrastructure and retail monitoring support
• Requires basic knowledge of system administration
• Strong understanding in Unix/Linux/Windows/backu/network monitoring tools
• Good analytical and basic troubleshooting skills to analyze and co-relate issues
• Understand the difference between Production and SDLC (Staging/Testing) environment
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues
• Event monitoring and co-relation skills who will be able to collate and interpret data from various sources
• Good knowledge of ITIL/ITSM concepts
• Good understanding of network monitoring concepts and management tools
• Coordinate and manage relationships with vendors and Support staff
• Maintenance of WIKI (Technical and Process documentation)
• Knowledge of network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMP) is an added advantage
• Managing P1 outage bridge notifications and managing notifications
• Exposure to scripting basics with ability to write some automation scripts is an added advantage

Licenses and Certifications:

• Microsoft Certified Professional
• HDI Preferred
• ITIL Foundation

Additional Desirable Qualifications:

• Knowledge in shell scripting and scripting languages with ability to automate tasks
• Fluent in a second language (Desired: Mandarin, Dutch)

Skills and Abilities:

• Excellent customer service skills.
• Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including Company management and outside business associates
• Strong attention to details with excellent follow up.
• Ability to work independently or with minimal supervision
• Ability to maintain confidentiality
• Ability to exercise independent judgment consistent with department guidelines\standards
• Ability to organize and prioritize workflow and to meet established timeframes
• Ability to maintain updated knowledge of procedures, products and activities of assigned area
• Ability to adhere/respond to established time frames and schedules
• Ability to operate a personal computer and related software
• Ability to work overtime, weekend and after hours along with an on call rotation.

Problem Solving and Decision Making:

• Work is performed under general direction; participates in determining objectives of assignment; work is reviewed for adequacy in meeting objectives

Physical Requirements:

• Ability to hear and speak to employees and outside business associates on the phone and in person
• Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
• Ability to lift and push/pull up to 25 lbs
• Requires moderate right and left hand coordination for the use of the personal computer

Travel Requirements:

• Occasional travel to and from offices both domestically and internationally may be required

If you are interested or know of anyone who might be a good fit, please forward resume to jobs@cmitswsv.com.

Job Description

We are an established Managed IT Services company based in the Bay Area, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionate Help Desk Support Technician that can work in a fast pace start-up mode. You will be expected to challenge and to be challenged. You must have genuine passion, drive and care for the environment. This is an exciting full-time opportunity with a potential career growth.

Role

We are currently seeking a Help Desk Support Technician with excellent customer service skills to join their team in the bay area. IT help desk support Technicians will be responsible for managing help desk tickets, Windows desktops, laptops, wireless devices and telecom systems. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations in supporting IT infrastructure to provide for the growth of company’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware
• Supports Windows desktop OS
• Provides timely resolution of end user problems in accurate manner
• Diagnoses and troubleshoots computer and general network issues
• Provide support for field personnel remote communications and connectivity
• Basic administration of phone systems and other services as required

Requirements

• 2 to 4 years of experience working in Helpdesk, Desktop support in a fast growing large enterprise company
• Knowledge of Windows environment and computer hardware and software at an intermediate level
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, Exchange 2007\2010, and Windows server environments
• Experienced in supporting smartphones (Blackberry, Droid, iPhone and iPad).
• Experienced in supporting senior level executives
• Experienced in Altiris (Imaging, packaging, scripting)
• Excellent customer service skills, strong attention to details with excellent follow up
• A professional attitude, providing outstanding and friendly client services, is critical
• Excellent troubleshooting and communication skills

If interested, please forward resume to it jobs@cmitswsv.com.

Job Description

We are an established Managed IT Services provider based in the South Bay, with clients on the Peninsula and in Silicon Valley. We are seeking an experienced and passionateDesktop Support Technicianwho thrives in a fast pace start-up mode. You will be expected to challenge and to be challenged.You must have genuine passion, drive and care for the environment. This is an exciting full-time opportunity with a potential career growth.

Role

The Desktop Support position within the IT Operations team will be on the front lines of IT systems support. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations in supporting IT infrastructure to provide for the growth of company’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and computer hardware
• Supports Windows desktop OS
• Provides timely resolution of end user problems in accurate manner
• Diagnoses and troubleshoots computer and general network issues
• Provide support for field personnel remote communications and connectivity
• Basic administration of phone systems and other services as required

Requirements

• Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, Exchange 2007\2010, and Windows server environments
• Experienced in supporting smartphones (Blackberry, Droid, iPhone and iPad).
• Experienced in supporting senior level executives
• Experienced in Altiris (Imaging, packaging, scripting)
• Excellent customer service skills, strong attention to details with excellent follow up
• A professional attitude, and providing outstanding & friendly client services, is critical
• Excellent troubleshooting and communication skills
• Requires 5 – 8 years of experience in desktop support

If interested, please forward resume to it jobs@cmitswsv.com.

Currently seeking knowledgeable experienced Linux Admin Network Technician to help us support our clients in the South Bay and on the Peninsula.

About Us

We are a Managed IT Services provider in the San Jose and South Bay Area. We place the importance on our relationships with customers, associates, and vendors. This personal touch to service is a value of our company and is structured to develop our customers as loyal fans. In helping our customers with their network and systems support, we are ultimately trying to help our customers achieve their business goals. Our company goal is to make technology work for our customers.

Looking for somebody with the following talents:

• Experienced Linux admin who is also comfortable working on Windows systems
• Can perform technical assessment input on client/partner computer & network environments
• Learns quickly & can do on-site support & troubleshooting of Linux systems & networks.
• Good scripting experience, package installations, system upgrades.
• Comfortable working on everything from servers to customer’s desktop/laptop PC’s to routers, switches & firewalls.
• Able to do remote support on customer network/server issues utilizing remote management tools
• Can clearly document daily technical recommendations, action plans, daily activities.

Requirements

Experience

• Minimum 4 years in Linux and Windows administration experience
• Self-starter with proven computer and networking capabilities
• Linux/unix troubleshooting and documentation skills
• Minimum of 3-5 years designing, supporting and maintaining client/partner networks
• Strong knowledge of wired and wireless networks working with routers, modems, switches
• BS in Computer Science or equivalent field or equivalent experience

Knowledge

• Strong Linux (RedHat, CentOS, Ubuntu, Debian) and Windows (Server 2003 & 2008)
• Unix systems services (DNS, DHCP, SMTP, SNMP, NTP, NFS, SSH, Apache, etc.)
• Linux package management knowledge (yum, rpm, dpkg)
• Strong knowledge of Linux/Windows internals
• Familiarity with Sign on/Auth technologies (AD, LDAP, Kerberos)
• Scripting (Shell, Python, or Perl)
• Windows systems services (AD, IIS, SMB, FTP)
• Virtualization (HyperV, ESX, Citrix)

Additional

• Strong customer service skills, and solid written and verbal communication skills
• Ability to project a positive service attitude to our customers.
• Strong sense of personal ethics, integrity, and honesty
• Time-management, organizational, and follow-through skills.
• Able to develop & then follow a plan. Able to follow another persons plan.
• Relevant technical certifications
• Passionate about new technologies and new ideas
• Ability to work a flexible schedule, including occasional evenings an weekends
• Valid California driver’s license w/insurance. Reliable transportation is required

Benefits: Competitive Salary, Health Insurance options, Vacation time

US Citizenship is required

We are an equal opportunity employer and look forward to considering all qualified applicants.

If interested, please forward resume to it jobs@cmitswsv.com

• Office Location: West San Jose
• Compensation: This position will start as a part-time 1099 contract, with an opportunity to go to full-time W-2.
• Hourly rate will be dependent upon your experience.
• Principals only. Recruiters – don’t contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.